Non-Discriminatioa Policy

We will not discriminate between our customers on the basis of gender, race or religion

Deiiuitiong 

For the purpose of the Code, tiu words Apęticatiss toru sball menu an applicetion in the

prospective Customer furnishing all information and particulars required therein in their true and original forms seeking grant of a Facility from the Company on certain specified terms and conditions as may & stipulated by the Company at its sole discretion.

Facilities shall mean and cover any and all types of financing and asset providing arrangements of different nature and modes like loan, hire purchase, finance lease, etc. and Other words and expressions used and not defined in the Codes herein shall have, unless the context otherwise requires, the meaning respectively assigned to them in the relevant Agmement sighed / to be signed and executed by the Customer for availment of a Facility sanctioned to him by the Company.

Fnir Practices Code

• Applications for facilities and their processing
  1. All communications to the borrower shall be in English or the language as understood by the
  2. Facility application forms shall include necessary information which affects the interest of the borrower, so that a meaningful comparison with the terms and conditions offered by other NBFCs can be made and informed decision can be taken by the Documents enquired to be submitted with the application form shall be mentioned in the form.
  3. e) Acknowledgement receipt of all facility applications to be issued with indicative time frame for

(ii) Loan appraisal and terms/toaditioas.

1. The company will convey in writing to the borrower in English or the language as understood by the borrower by means of sanction letter or otherwise, the amount of loan facility sanctioned along with terms and conditions including annualized rate of interest and method of application The Company shall keep the acceptance of these term and conditions by the borrower on its record. The company shall mention the penal charges charged for non-compliance of material terms of contract and shall be mentioned in bold in the loan agreement.
2. A copy of the facility agreement as understood by the borrower along with a copy each of all enclosures quoted in the facility agreement shall be furnished to all the borrowers at the time of sanction / disbursement of
3. The company shall provide information to borrowers with examples the concept of date of overdue, SMA and NPA classification and upgmdation of accounts, etc in the loan

(iii) Communication of rejection of Loan Application   If the company is not in position to provide the loan to the customer, then the company shall eommunicate in whiting the reason(s) for

(iv) Disbursement of loans including changes in terms and conditions

1. The company shall disbune the loans in accordance with the disbursement request made by the customer or the disbursement schedule given in the Loan Agreement/ Sanetion Lener
2. Notice to the borrower of any change in the terms and conditions including disbursement schedule, interest rates, processing charges, prepayment charges, etc shall be furnished in English or the language as understood by the Any changes are affected only prmpectively. A suitable condition in this regard shall be

,                          incorporated in the loan agreement.

1. If such change is to the disgdveojage of the cvstoate’r, hc/sbc cial within 6£i days and

without m›ticc close tits her’                            U            ‘ ‘                             -extm                – charges or interest.

1. Decision to recall / accelerate payment or performance under the agreement or seeking additional securities shall be in consonance with the facility
2. The Company shall release all securities on repayment of all dues or on realization of the outstanding amount of the facility subject to any legitimate right or lien for any other claim may have against If such right of set off is to be exercised, the borrower shall be given notice about the same with full particulars about the remaining claims and the conditions under which the Company is entitled to retain the securities till the relevant claim is settled/ paid.

When a person intends to be Guarantor for a loan, he / she shall be informed about:

1. His / her liability as guamntor
2. The amount of liability he / she will be committing himself / herself to the Company
3. Circumstances in which we will call on him / her to pay up his / her liability
4. Whether his / her liabilities as a guarantor are limited to a specific quantum or are they unlimited
5. time and circumstances in which his / her liabilities as a guarantor will be discharged as also the manner in which we will notify him / her about this; we shall keep him / her informed of any material adverse change/s in the financial position of the customer for whom he / she stands as a

In case of Letter of Comfort and / or the guarantees furnished by the companies, within the Group companies on behalf of the wilfully defaulting units, are not honored when invoked by the Company, such companies will also be reckoned as wilful defaulter(s).

Privacy ana coniideniiaiiiy

The company shall treat all personal information of customers as private and confidential [even when the customers are no longer customers], and shall be guided by the following principles and policies. The company shall not reveal information’ or data relating to customer accounts, whether provided by the customers or otherwise, to anyone, including other companies / entities in the group, other than in the following exceptional cases:

1. If the information is to be given by
2. If there is a duty towards the public to reveal the
3. If the company’s interests requires to give the information (for example, to prevent fraud) but it should not be used as a reason for giving information about customer or customer’s accounts [including customer name and address] to anyone else, including other companies in the group, for marketing
4. If the customer asks to reveal the information, or with the customer’s
5. lf asked to give a reference about a customer, the company shall obtain his / her written pemiission before giving
6. The customer lhall be informed the extent of his / her rights under the existing legal framework for accessing the personal records that the company hold about him /
7. The company shall not use customer’s personal information for marketing purposes by anyone including tbe company unless the customer specifically authorizes the company to do

(vii) Collection of Dues

1. Whenever loans are given, the company shall explain to the customer the repayment process by way of amount, tenure and periodicity of However, if the custommrdoesnotedhoreto oombtmoBmdu ade6oodgmcess Cuaccordencewil the lass.of.the tied shellTe               aFditm. That i gplr reminding the customer by sending him / her notice or by making personal visits and / or repossession of security, if any.

• The Company’s collection policy is built on courtesy, fair treatment and The Company believes in fostering customer confidence and long-term relationship. The Company’s staff or any person authorized to represent the Company in collection of dues or / and security repossession shall identify himself / herself and display the authority letter issued by the company and upon request, display his / her identity card issued by the Company or under authority of the Company. The Company shall provide customers with all the information regarding dues and shall endeavour to give sufficierit notice for payment of dues

1. All the members of the staff or any person authorized to represent the company in collection and / or security repossession shall follow the guidelines set out below:
   • Customer would be contacted ordinarily at the place of his / her choice and in the absence of any specified place at the place of his / her residence and if unavailable at his / her residence, at the place of business /
   • Identity and authority to represent the Company shall be made known to the customer at the first
   • Customer’s privacy should be
   • Interaction with the customer shall be in a civil
   • The Company’s representatives shall contact the customers between 1000 hrs and 1900 hrs, unless the special cimwnstances of the eustomer’s business or occupation require
   • Customer’s request to avoid calls at a particular time or at a particular place shall be honored, as far as
   • Time and number of talls and contents of conversation would be

• All assistance should be given to resolYe disputes or differences regarding dues in a mutually acceptable and in an orderly
• During visits to customer’s place for dues collection, decency and decorum shall
• Inappropriate occasions such as bereavement in the family or such other calamitous occasions should be avoided for making calls / visits to collect

(viii) General

1. The Company shall refrain from interference in the affairs of the borrower except for the purposes prpvided in the terms and conditions of the facility agreement (unless new information, not earlier disclosed by the borrower, has come to the notice of the Company).
2. In case of receipt of request from tlu borrower for transfer of borrowal account, the consent or otherwise e. objection of the Company, if any, the Company shall convey within 21 days from the date of receipt of mquest. Such transfer shall be as per

transparent contractual terms in consonance with law.                                                                                                                                             •

1. In the matter of recovery of facilities, the Company shall not resort to undue harassment persistently bothering the borrowers at odd hours, use of muscle power for recovery of facility, etc. The staffi are adequately trained to deal with the customers in an appropriate manner.
2. No foreclosure charges/ pre-payment penalties on all floating rate term loans sanctioned to individual borrowers are charged to the
3. The Company shall verify the details mentioned by the customer in the loan application by contacting him/her at hislher residence and / or on business telephone numbers and / or physically visiting his/her residence and/or business addresses through agencies appointed for this purpose, if deemed necessary by the
4. I) The citstomer is expected to co-operate if the Company needs to investigate a transaction on the ctistomer’s accoimt and with the police/ other investigative agencies, if the Company needs to trrvolve

g If the ‹    » set                                          to                    n» o  lv

account and if the customer acts without reasonable care and this causes losses, the customer may be responsible for the same.

1. h) The Company shall give customers information about Company’s products and services in Hindi, English or the appropriate local language, if requested

(ix) Grievance Redreasnl Mechanism

1. The Company has laid down the appropriate grievance redressal mechanism within the organization to resolve disputes arising in this Such a mechanism ensures that all disputes arising out of the deeistons of die functionaries are heard and disposed of at least at the next higher level.
2. The Board shall periodlcal review the compliance of the Fair Practices Code and the functioning of the grievances redrcssal A consolidated report of such reviews shall be submitted to the Board of Directors at regular intervals, as may be prescribed by it.
3. Response to a complaint would be given within a maximum period of one month from the date of complaint, unless the nature of complaint requires verification of voluminous facts and
4. Contact details of Grievance Redressal Officer is as under : Sandip Majumdar

Phone no. 033-6646 1500

E-mail id: grievance@jacipl.com

1. If the complaint/dispute is not redressed within a period of one month, the customer may appeal to the Officer- in Charge , Department of Non Banking Supervision, 5th Floor, Reserve Bank of India, 15, Netaji Subhas Road, Kolkata 700 001, Tel:

+91 33 2231 2121, Fax: +91 33 2230 9589.

• Regulation of excessive Interest charged by NBFCs from the horrower
  1. The Company has laid out appropriate internal principles and procedures in determining interest rates and processing and other
  2. The Company has adopted an interest rate model taking into account relevant factors such as, margin and risk premium, etc and determined the rate of interest to be charged for facilities and The rate of interest and the approach for gradations of risk and rationale for charging different rate of interest to different categories of borrowers shall be communicated explicitly in the sanction lttter which is followed in the Company.
  3. The rate of interest to be charged to the account will also be mentioned in annualized

form.

(xi) Complaints about ixeeasive interest charged by NBFCs

The company has laid down appropriate internal principles and procedures in dmermining interest rated and processing and other charges. In this regard the guidelines indicated in the Pair Practices Code ahout transparency in respect of terms and conditions of the loans are kept in view.

possession of vehicles financed by NBFCs

1. The Company have a built in re-possession clause in the contract/loan agreement with the borrower which must be legally To ensure transparency, the terms and conditions of tire contiacfioan a cement shall also contain provisions regarding:

• Notice period before taking possession;
• Circumstances under which the notice period can be waived;
• The procedure for taking possession of the security;
• A provision regarding final chance to be given to the borrower for repayment of loan before the sale / auction of the property;
• The procedure for giving repossession to the borrower; and
• The procedure for sale / auction of the

1. A copy of such terms and conditions must be made available to the NBFCs shall invariably furnish a copy of the loan agreement along with a copy each of all enclosures quoted in the loan agreement to all the borrowers at the time of sanction / disbursement of loans, whieh forms a key component of such contracts/loan agreements.

The Board of Directors of the Company shall review the Code and its implementation from time Ie time based on its own experience and fresh guidelines, if any, issued by the RBI in this regard.